Refunds & Delivery.
Know what happens before a project starts, while work is underway, and after delivery. No blanket no-refunds rule and no promises of business results.
Fair refunds. No surprises.
Before work starts: Cancel for a full refund. Work already started: We assess the work done and refund the unfinished portion. Delivery issue: Request one free in-scope correction within 14 days. We cannot deliver: We refund the affected service.
For fixed-price starter services only. Full conditions below; applicable legal rights are unaffected.
For one-time starter services
This policy applies to the fixed-scope one-time starter services shown on our Starter Services page. The service description at purchase, your order confirmation, and any written scope agreement also apply. Other services, including the Revenue Systems Audit, follow their applicable service terms or agreed proposal.
1. Before substantive work begins
You may request cancellation for a full refund of any starter service that has not yet entered substantive work. We will confirm whether work has started and process an eligible refund to the original payment method.
2. After work begins, before delivery
If you cancel after substantive work has begun, we review the documented work completed and the undelivered scope. Any refund will reflect the unperformed portion of that service, with an explanation of the calculation, subject to your applicable legal rights. We do not automatically retain the entire fee for undelivered work.
3. If something is missing or incorrect
We aim to deliver the specific items described in the purchased service scope. Please report a material omission or error within 14 calendar days of delivery and include your order reference and a description of the issue. We will provide one reasonable in-scope correction without an additional service fee. If we cannot remedy a material failure to deliver the agreed scope, we will offer an appropriate partial or full refund for the affected service. This 14-day reporting request does not shorten any rights you have under applicable law.
4. If we cannot deliver
If Vendrel cannot provide a purchased starter service, we will refund the undelivered service in full. For a cart containing multiple services, an issue with one service does not automatically cancel otherwise properly delivered services.
5. What a service purchase does not promise
Starter services deliver the stated work product, such as drafts, research, diagnostics or a cleaned file, within the purchased scope. They do not guarantee more sales, search rankings, conversions, customers or financial results. Work outside the agreed scope requires a separate approval and may require a separate fee. No external publication, customer contact or changes to a third-party account are included unless expressly agreed.
6. How to request help or a refund
Email [email protected] or use our contact form with your order reference, payment email and requested resolution. Please do not include card numbers, account passwords or other secrets. We aim to acknowledge requests within two business days. We will communicate any necessary review, approved correction or refund decision. If approved, refunds are processed through the original payment method; the posting time depends on your payment provider.
7. Your rights
Nothing in this policy removes or limits a legal right to a refund, cancellation, remedy or card dispute that cannot lawfully be waived. Applicable consumer rules vary by jurisdiction. If a separate signed agreement provides more specific terms, those terms apply to the extent permitted by law.
Related: Terms of Service · Privacy Policy · Starter Services
Vendrel Commerce is operated by AOX Global LLC. Last updated: October 9, 2026.